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How to access Time / Hours Report

How to access Time / Hours Report

Jun 28, 2018
1 min

 

  1. On the Menu Panel, click on Help Desk.

  2. Click on Time/Hours Report under Reports menu.

  3. Time/Hours Report has two tabs, Ticket Time/Hours Report and Project Time/Hours Report.

    1. Ticket Time/Hours tab




    2. Project Time/Hours tab




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    • To filter, set filter criteria and enter parameter then click Enter.

    • To open drill downs, click the hyperlink text from the grid.

    • To show or hide summary/total, click the Show Totals checkbox.

    • To export report, click Export button then select file type to be exported.