How to Merge Duplicate Entities
Merging Rules
A Primary entity is required to merge entities
There can only be one Primary
When two entities are merged, the Primary entity is the one that the others will be merged into.
Open an entity search screen then click the New button
Add values to fields with the duplicate values for the entities to be merged
Click the Find Duplicates toolbar button
On Duplicate Entities screen, select 1 Primary
Select the entities to be merged
Click Merge toolbar button
Once merging is successful, this message will appear
Entity screen will show after clicking OK button on message box
, multiple selections available,